Halo Health Return Policy
At Halo Health, we strive to provide high-quality medical products and exceptional customer service.
If you need to return an item, please review our return policy below.
Return Eligibility
- Returns must be requested within 10 days of delivery.
- Opened items cannot be returned.
- Returns are accepted for damaged, incorrect, or unwanted items.
How to Request a Return
- Contact our customer support team via email at [email protected] to initiate a return request.
- If approved, you will receive a return authorization number via email, which must be written on the return package.
- UPS will pick up the return within 5 days, and the driver can print the return label if needed.
- You will receive an email with the scheduled UPS pickup date and time so you can leave the package in an accessible pickup location.
Return Shipping & Refunds
- Halo Health covers all return shipping costs—no charges will be passed to the customer.
- Once the returned item is received and inspected, a refund will be issued to the original payment method within 10 business days.
For any return inquiries, please contact us.
